Frequently Asked questions
Effective January 9, 2023: We are located in San Rafael (Marin County) in the San Francisco North Bay. The address is 165 North Redwood Drive, Suite 130, San Rafael, CA 94903.
1- Once exiting the Lucas Valley / Smith Ranch Road exit on 101, head EAST on Smith Ranch Road.
2- The first stoplight on Smith Ranch Road is North Redwood Drive. Turn left on North Redwood Drive.
3- Take the road approximately 0.3 mi to the Rafael North Executive Park / Marin Covenant Church on the left hand side. Turn into the driveway for the office park.
4- Upon entering the parking lot, turn right and drive approximately 300 yards to the pedestrian entrance for both the office park and the Marin Covenant Church. You’ll see a small sign on your left that says ‘Marin Covenant Church’ with an arrow pointing up the pedestrian walkway. Park in one of the spots here.
5- Walk up the pedestrian walkway. Our office park is on your left. You’ll walk past a door and stairwell on your left.
6- Walk towards the second door and stairwell, and enter here on the first floor. Our office is the first one on the left, Suite 130.
I do accept some insurance plans. Please call me to determine if your insurer contracts with me.
For those who fall outside of my network, many of my clients do seek reimbursement from their own insurance companies after treatment sessions. For this situation, I provide a ‘Superbill’ which you can provide to your insurance company. I’d recommend you reach out to your insurance company about the process. For those with plans outside of my networks, I am most likely going fall under the category of ‘out-of-network provider’.
Here’s what I recommend you learn when you speak with your insurance company:
- Ask them about their physical therapy benefits for out-of-network providers,
- How much is your out-of-network deductible and how much of it is left for the year,
- If you’ve met your deductible for the year, ask what your co-insurance percentage is now that you’re over your deductible
- Ask if there are any annual session amount limits and if your insurance requires another practitioner’s referral
You don’t need a referral to see a physical therapist. Typically, you can just call me directly to schedule a session.
Note: If you plan on seeking reimbursement with your insurance, some plans require a referral. Please call your insurance plan’s member services line for additional context and information.
Every patient is different, and the amount of time to heal really varies on a variety of factors. A good example is if you’ve had pain for a long time, with a complex root cause. This situation may be a more involved process than someone with a recent issue. For this question, your best answer would be to call me to clarify your individual situation. At our first session together, I’ll be able to more clearly evaluate you, and give you a recommended individualized treatment course.
My sessions typically last 60 minutes.
A typical session starts by reviewing your current concern, and your complete medical history. We can also review any medical images (MRIs/CTs/etc.) you may have, as well as any past treatments you’ve tried before seeing me. I’ll ask you about context: when and how you experience your issue, and then perform a physical examination. Depending on your situation, this may include external testing for strength and flexibility, or, in some cases that involve the pelvic floor, may include an internal pelvic examination. From there, we will initiate a specific and individualized treatment, which may include a home exercise program.
Please bring the intake forms that I will email you after you schedule your first session. Also, feel free to bring any medical records and images related to your situation, including MRIs/CTs/etc. that could be helpful.
Babies attend my sessions quite frequently and are encouraged! We typically include your child in your individualized home treatment plan, and can pause during sessions for diaper changes and feedings.
Please wear something light and comfortable. In some cases, I may provide manual work, so keep that in mind, as thick clothes may be problematic.
If you have a hip, knee, leg, or ankle situation, I’d go for shorts or a skirt.
Notice of the right to receive a “Good Faith Estimate” explains how much your medical care will cost you. Under the law, health care providers need to give patients who don’t have insurance or who are not using insurance, an estimate of the bill for medical items and services.
You have the right to receive a Good Faith Estimate for the total expected costs of any non-emergency items or services. This includes related costs like medical tests, prescription drugs, equipment and hospital fees. Make sure your health care provider gives you a Good Faith Estimate in writing at least 1 business day before your scheduled service. If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill. Make sure you save a copy of your Good Faith Estimate.
For questions or more information about your right to a Good Faith Estimate, visit
www.cms.gov/nosurprises or call 1-877-696-6775